Refund Policy
30-DAY MONEY BACK PROMISE
We want you to love your FirstRep. If it is not right for you, we are here to help.
RETURNS
You have 30 days from the day your order is delivered to request a return. To be eligible, the trainer must be unused, in the same condition you received it, with all parts included (base, spring column and top pad) and in its original packaging.
HOW TO START A RETURN
Email us at firstrep.shop@hotmail.com with your order number and the reason for the return. We will reply with instructions and the return address within 1 to 2 business days.
Items sent back without requesting a return first cannot be accepted.
RETURN SHIPPING
Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective or incorrect. We recommend using a tracked service, as we cannot be responsible for items lost on the way back to us.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your order arrives damaged, defective, or is not what you ordered, contact us at firstrep.shop@hotmail.com within 7 days of delivery with photos of the item and the packaging. We will arrange a replacement or a full refund at no cost to you.
MISSING PARTS
If any part of your trainer is missing (base, spring column, top pad or hardware), email us within 7 days of delivery with your order number and a photo of the contents received. We will send the missing part at no cost to you.
DIGITAL PRODUCTS
The 30-Day First Push-Up Plan is a digital download. Because it is delivered instantly, it is non-refundable once it has been sent, unless it was included as part of a full order that is returned under this policy.
REFUNDS
Once your return is received and inspected, we will email you to confirm. Approved refunds are issued to your original payment method within 5 to 10 business days. Depending on your bank or card issuer, it may take additional time for the funds to appear.
Original shipping costs are non-refundable.
FREE GIFTS
Any free gift included with your order does not need to be returned and is yours to keep.
CANCELLATIONS
Orders can be cancelled for a full refund if the request is received before the order has shipped. Email us as soon as possible.
QUESTIONS
Email firstrep.shop@hotmail.com and we will respond within 1 to 2 business days.
